| Name | Web Site | Phone | Service Address | Fax |
| Allstate Mortgage Loans & Investments, Inc. | http://www.allstateocala.com/ | 866-351-0200 | P.O. 1201, Crystal River, FL 34423 |
352-351-4557 |
| American Eagle Federal Credit Union | www.americaneagle.org | 800-842-0145 | 417 Main Street, East Hartford, CT 06118 |
860-291-6374 |
| American Home Mortgage Servicing, Inc. | www.ahmsi3.com | 877-304-3100 | Attn: HAMP Processing 1525 S. Belt Line Road Coppell, TX 75019 |
866-452-1837 |
| AMS Servicing, LLC | www.ams-servicing.com | 866-919-5608 | 3374 Walden Avenue Buffalo, NY 14043 |
716-204-3875 |
| Aurora Loan Services LLC | https://www.myauroraloan.com/ | 800-550-0508 | P.O. Box 1706 2617 College Park Scottsbluff, NE 69363-1706 |
866-517-7975 |
| Bank of America, N.A. | www.bankofamerica.com/mha/ | 800-669-6607 | MHA Escalations Unit P.O. Box 940070 Simi Valley, CA 93094-0070 |
800-596-8395 |
| Bank United | http://www.bankunited.com/display.asp?navid=&id=117 | 866-615-0662 | Attn: Modification Department Mail Code: DO4-RESALT-560 7815 N.W. 148th Street Miami, FL 33016 |
|
| Bay Federal Credit Union | http://www.bayfed.com/lo/mortgage.html | 888-422-9333 | 3333 Clares Street Capitola, CA 95010 |
831-479-6027 |
| Bay Gulf Credit Union | http://www.baygulf.com | 800-275-4229 | 3202 W. Waters Ave, Tampa, FL 33614 Tampa, FL 33614 |
813-932-3470 |
| Bayview Loan Servicing, LLC | www.bayviewloanservicing.com | 800-457-5105 | Attn: Specialized Asset Management 4425 Ponce De Leon Blvd., 5TH Floor Coral Gables, FL 33146 |
305-646-9943 or 877-360-9593 |
| CCO Mortgage | www.ccomortgage.com | 877-745-7366 | 10561 Telegraph Road Glen Allen, VA 23059 |
888-777-1631 |
| Carrington Mortgage Services, LLC | www.carringtonms.com | 888-267-2417 | Attention: Home Retention P.O. Box 54285 Irvine, CA 92619-4285 |
877-267-1331 |
| Central Florida Educators Federal Credit Union | www.mycfe.com | 800-771-9411 | P.O. Box 958471 Lake Mary, Florida 32795-9814 Attn: Real Estate – HAMP Team |
407-893-5727 |
| Central Jersey Federal Credit Union | www.cjfcu.org | 732-634-0600 | 380 Berry St Woodbridge NJ 07095 |
732-726-8709 |
| Community Bank & Trust Company | www.combk.com | 125 N. State Street, Clarks Summit, PA 18411 | ||
| CitiMortgage, Inc. | www.mortgagehelp.citi.com | 866-915-9417 | Citi Ham Trial Agreements NTSB 1680, 680 Colwell Blvd Irving, TX 75039 |
866-989-1356 |
| Citizens 1st National Bank | https://www.citizens1st.com/ | 800-311-7531 | 606 S. Main Street Princeton, IL 61356 | 815-872-0247 |
| Citizens First Wholesale Mortgage Co. | https://www.cfwmortgage.com/ | 800-477-1086 | 560 Fieldcrest Drive The Villages, FL 32162 |
352-753-4482 |
| Countrywide Home Loans Servicing LP | http://my.countrywide.com/media/hasp.html | 800-669-6607 | Bank of America Home Loans MHA Escalations Unit P.O. Box 940070 Simi Valley, CA 93094-0070 |
800-596-8395 |
| CUC Mortgage Corporation | www.cucmortgage.com | 800-342-4998 | P.O. Box 12670 Albany, NY 12212 |
N/A |
| Digital Federal Credit Union | www.dcu.org | 800-328-8797 | 220 Donald Lynch Blvd., Malborough, MA 01752 | 508-804-3696 |
| DuPage Credit Union | www.dupagecu.com | 800-323-2611 | Attn: Alternative Loan Solutions P O Box 3930 Naperville, IL 60567 |
630-305-6030 |
| EMC Mortgage Corporation | http://www.emcmortgagecorp.com | 800-723-3004 | Regular Mail Chase/EMC Fulfillment Center PO Box 293150 Lewisville, TX 75029 Overnight Mail |
917-849-2677 |
| Eaton National Bank & Trust Co | www.enbbank.com | 937-456-5544 | 110 West Main Street, Eaton, OH 45320 | 937-456-6847 |
| Farmers State Bank | https://farmersstate-oh.com | 800-350-2844 | 11 S. Main St., P.O.Box 801, West Salem, OH 44287 |
419-853-4730 |
| Fidelity Homestead Savings Bank | http://www.fidelityhomestead.com | 504-569-3490 | 201 St. Charles Ave, 20th Floor New Orleans, LA 70170 | 504-569-3537 |
| First Bank | http://www.firstbanks.com | 800-760-2265 | 1 First Missouri Center St. Louis, MO 63141 |
314-264-0220 |
| First Federal Savings and Loan Assoc of Lakewood | http://www.ffl.net | 800-966-7300 | 14806 Detroit Ave., Lakewood, OH 44107 |
216-221-4507 |
| First National Bank of Grant Park | http://www.1st-nationalbank.com/ | 815-465-2161 | 119 N Main Street, Grant Park, IL 60940 | 815-465-6245 |
| First Keystone Bank | http://www.firstkeystonebankonline.com | 610-565-6210 | 22 West State Street Media, PA 19063 |
610-892-5122 |
| Franklin Credit Management Corporation | http://www.franklincredit.com/ | 800-255-5897 | Attn: Loss Mitigation 101 Hudson Street 25th Floor Jersey City, NJ 07302 |
201-839-4545 |
| Fresno County Federal Credit Union | http://www.fresnocfcu.com/ | 800-613-2328 | 2580 West Shaw Lane, Fresno CA 93711 | 559-436-4529 |
| Glass City Federal Credit Union | www.glasscityfcu.com | 800-837-3595 | 1340 Arrowhead Drive Maumee, OH 43537 |
419-887-1099 |
| Glenview State Bank | www.gsb.com | 847-729-1900 | 800 Waukegan Road, Glenview, IL 60025 |
847-832-0175 |
| GMAC Mortgage LLC | www.gmacmortgage.com | 800-766-4622 | 3451 Hammond Avenue Waterloo, IA 50702 |
866-709-4744 |
| Golden Plains Credit Union | www.gpcu.org | 877-775-8175 | 1135 College Drive, Suite C, Garden City, KS 67846 | 620-276-8072 |
| Grafton Suburban Credit Union | www.graftonsuburban.com | 508-839-5493 | 86 Worcester Street, North Grafton, MA 01536 | 508-839-5750 |
| Great Lakes Credit Union | www.glcu.com | 800-442-3488 | ||
| Greater Nevada Mortgage Services | http://www.gnms.com/ | 800-421-6674 | 4070 Silver Sage Drive, Carson City, NV 89701 | 775-884-7041 |
| Green Tree Servicing LLC | www.gtservicing.com | 800-643-0202 | 7360 S Kyrene Road T214 Tempe, AZ 85283 |
877-265-9717 |
| Harleysville National Bank & Trust Company | http://truebridge.harleysvillebank.com/hnb/home.php?b=24541143-0 | 888-462-2100 | 483 Main Street, P.O. Box 195 Harleysville, PA 19438 |
215-256-4903 |
| Hartford Savings Bank | http://www.hartfordsavingsbank.com | 800-844-3812 | 1400 Schauer Drive, Hartford,WI 53027 |
262-673-0459 |
| Hillsdale County National Bank | www.countynationalbank.com | 517-439-6121 | One South Howell Street Hillsdale, MI 49242 |
517-437-3151 |
| HomEq Servicing | www.homeq.com | 877-867-7378 | P.O. Box 160248 Sacramento, CA 95816-0248 |
866- 554-5325 |
| Home Financing Center Inc. | www.homefinancingcenter.com | 305-777-1171 | 806 S. Douglas Rd., Suite 580 Coral Gables, FL 33134 |
305-777-9819 |
| HomeStar Bank and Financial Services | www.homestarbank.com | 815-468-2265 | 3 Diversatech Dr., Manteno, IL 60950 |
815-468-2378 |
| Home Loan Services, Inc. | www.viewmyloan.com | 800-622-5035 | Loan Services P.O. Box 1838 Pittsburgh, PA 15230-1838 |
412-499-3400 |
| Horicon Bank | www.horiconbank.com | 920-485-3080 ext.7310 | 326 E Lake Street, PO 126 Horicon, WI 53032 |
920-485-3059 |
| Horizon Bank, NA | www.accesshorizon.com | 888-873-2640 | 515 Franklin Square, Michigan City, IN 46360 | 219-874-9374 |
| Iberiabank | www.iberiabank.com | 800-968-0801 | 1680 Fruitville Rd. Sarasota, FL 34236 | 941-556-1700 |
| IBM Southeast Employees Federal Credit Union | www.ibmsecu.org | 800-873-5100 | Attn: Mortgage Modifications PO Box 2850 Kennesaw GA 30156 |
678-797-6314 |
| IC Federal Credit Union | http://www.iccreditunion.org | 800-262-1001 | Attn: Judy Kaddy 300 Bemis Road Fitchburg, MA 01420 |
978-343-4949 |
| Idaho Housing and Finance Association | www.ihfa.org | 565 W. Myrtle Street Boise, ID 83702 | 208-331-4801 | |
| J.P. Morgan Chase Bank, NA | http://www.chase.com/myhomep | 866-282-5682 | Regular Mail: PO Box 469030 Glendale, CO 80246 Overnight Mail |
866-282-5682 |
| Lake City Bank | www.lakecitybank.com | 888-522-2265 | ATTN: Candy Little PO BOX 1387 Warsaw, IN 46581-1387 |
574-267-9128 |
| Lake National Bank | www.lakenationalbank.com | 440-205-8100 | PO Box 1048 Mentor, Ohio 44061-1048 |
N/A |
| Litton Loan Servicing | www.littonloan.com | 800-247-9727 | 4828 Loop Central Drive Houston, TX 77081 |
713-793-4923 |
| Los Alamos National Bank | www.lanb.com | 800-684-5262 | PO Box 60 Los Alamos NM 87544 |
505-663-4053 |
| Marix Servicing, LLC | www.marixservicing.com | 866-406-2749 | 1925 W. Pinnacle Peak Road Phoeniz, AZ 85027 |
623-249-2070 |
| Members Mortgage Company, Inc | www.membersmortgage.com | 800-316-9790 | 10 Cedar Street, Suite 11 Woburn, MA 01801 |
781-376-9452 |
| Mission Federal Credit Union | www.missionfcu.org | 800-500-6328 x2074 | PO Box 919023 San Diego, CA 92121 Attn: Loss Mitigation |
858-546-2058 |
| Metropolitan National Bank | https://www.metbank.com/default.asp | 866-796-3876 | Attn: Mortgage Department P.O. Box 8010 Little Rock, AR 72203 |
501-907-8709 |
| MorEquity, Inc. | www.morequity.com | 800-441-3805 | 1) PO Box 3788 Evansville IN 47736-9984 2) 601 NW Second Street, Evansville IN 47708 |
812-475-7074 |
| Mortgage Center, LLC | www.mortgagecuso.com | 866-856-3750 | 20300 Civic Center Dr, # 403 Southfield, MI 48076 |
248-799-8556 |
| Mortgage Clearing Corporation | www.mortgageclearing.com | 800-727-9043 | ||
| National City Bank | www.pncmortgage.com | 800-523-8654 | 3232 Newmark Drive Miamisburg, OH 45342 |
937-910-4009 |
| National City Bank | www.pncmortgage.com | 800-523-8654 | 3232 Newmark Drive Miamisburg, OH 45342 |
937-910-4009 |
| Nationstar Mortgage LLC | www.nationstarmtg.com | 888-850-9398 | Attn: HAMP 350 Highland Drive Lewisville, TX 75067 |
214-488-1993 |
| Oakland Municipal Credit Union | www.omcu.com | 510-637-6600 | 250 Frank H. Ogawa Plaza Suite 6301 Oakland , CA 94612 |
510-238-5227 |
| Ocwen Financial Corporation, Inc. | www.ocwencustomers.com | 800-746-2936 | Ocwen Loan Servicing LLC PO Box 24737 West Palm Beach, FL 33416-4737 |
407-737-6174 |
| OneWest Bank | www.owb.com/mymortgage | 800-781-7399 | Indymac – 1, 2900 Esperanza Crossing Austin, TX 78758 |
866-235-2366 |
| ORNL Federal Credit Union | www.ornlfcu.com/ | 800-676-5328 | Attn: Mortgage Modification Dept 221 S. Rutgers Avenue Oak Ridge, TN 37830 |
865-481-5810 |
| Park View Federal Savings Bank | www.parkviewfederal.com | 440-914-3900 | 30000 Aurora Road, Solon, OH 44139 | 440-914-3656 |
| PennyMac Loan Services, LLC | www.pnmac.com/index.php | 866-545-9070 | Attn: Karen Denton 27001 Aguora Road, Suite 350 Calabasas, CA 91301 Attn: Karen Denton |
818-224-7510 |
| PNC Bank, National Association | www.pncmortgage.com | 800-523-8654 | 3232 Newmark Drive Miamisburg, OH 45342 |
937-910-4009 |
| Purdue Employees Federal Credit Union | www.purdueefcu.org | 800-627-3328 | P.O. Box 1950 West Layette IN 47996-1950 |
765-497-7477 |
| Q lending, Inc. | www.qlending.com | 517-439-6121 | 1 Corporate Drive, Suite 360 Lake Zurich, IL 60047 |
847-574-7658 |
| Quantum Servicing Corporation | www.quantum-servicing.com | 813-371-0254 | 6302 E. MLK Blvd., Suite 300 Tampa, FL 33619 |
203-447-8001 |
| RG Mortgage Corporation | www.rgmortgage.com/mortgage | 888-264-4674 | PO Box 362394 San Juan, PR. 00936-2394 |
787-756-2845 |
| Residential Credit Solutions | www.residentialcredit.com | 800-737-1192 | 4282 North Freeway Fort Worth TX 76137 |
888-775-7250 |
| Roebling Bank | http://www.roeblingbank.com/ | 609-499-9400 | Route 130 & Delaware Avenue, Roebling , NJ 08554 | 609-668-6252 |
| RoundPoint Mortgage Servicing Corporation | www.rpmservicing.com/ | 877-426-8805 | P.O. Box 19409 Charlotte, NC 28219-9409 |
888-364-5558 |
| Saxon Mortgage Services | www.saxononline.com | 800-594-8422 | Saxon Attention: Home Preservation HMP Documentation Department 4708 Mercantile Drive North Fort Worth, TX 76137 |
888-240-1885 |
| Schools Financial Credit Union | www.schools.org | 800-962-0990 | C/O Real Estate Department 1485 Response Rd Suite 126 Sacramento CA, 95815 |
916-569-2047 |
| SEFCU | www.sefcu.com | 866-733-2880 | 700 Patroon Creek Blvd Albany, NY 12206 |
518-464-5213 |
| Select Portfolio Servicing | www.spservicing.com | 888-818-6032 | PO BOX:65250 Salt Lake City, UT 84165-0250 3815 S. West Temple Salt Lake City, UT 84107 |
801-293-3936 |
| Servis One Inc.,dba BSI Financial Services, Inc | www.bsifinancial.com | 866-209-4178 | Attn: HAMP Department P.O. Box 517, 314 S. Franklin Street, Titusville, PA 16354 |
814-217-1366 |
| ShoreBank | www.sbk.com | 800-905-7725 | Attn: Mortgage Dept 3401 South King Drive, Chicago, IL 60466 |
773-420-4501 |
| Silver State Schools Credit Union | www.silverstatecu.com | 800-357-9654 | 1 Corporate Drive Suite 360 Lake Zurich, IL 60047 |
847-574-7658 |
| Sound Community Bank | www.soundcb.com | 800-458-5585 ext 362 | 2005 5th Ave., Seattle, WA 98121 |
866-216-3405 |
| Specialized Loan Servicing, LLC | http://www.sls.net/ | 800-315-4757 | 8742 Lucent Blvd., Suite 300, Highlands Ranch, CO 80129 | 720-241-7509 |
| Spirit of Alaska Federal Credit Union | www.spiritofak.com | 907-459-5974 | Mortgage Dept 1417 Gillam Way Fairbanks, AK 99701 |
907-459-5980 |
| Stanford Federal Credit Union | www.sfcu.org | 888-723-7328 | Attn: Tram Le 1860 Embarcadero Road Palo Alto, CA 94303 |
866-743-3151 |
| Sterling Savings Bank | www.sterlingsavingsbank.com | 800-772-7791 | Attn: Tram Le 111 N. Wall, Spokane, WA 99201 |
509-624-8038 |
| Tempe Schools Credit Union | www.tscu.org | 480-967-9475 | 2800 S. Mill Ave., Tempe, AZ 85282 | 480-776-3729 |
| Technology Credit Union | www.techcu.com | 800-553-0880 | 2010 N First Street San Jose, CA 95131 Attn: LAD |
408-453-8742 |
| The Bryn Mawr Trust Company | www.bmtc.com | 610-687-4268 | 801 Lancaster Ave., Bryn Mawr, PA 19010 |
610-526-2450 Attn: Bill Shirdan |
| The Golden 1 Credit Union | www.techcu.com | 800-553-0880 | 8945 Cal Center Drive Sacramento, CA 95826 |
408-453-8742 |
| United Bank Mortgage Corporation | www.unitedbankofmichigan.com | 800-968-1990 | 900 East Paris SE, Grand Rapids MI 49546 | 616-559-4631 |
| U.S. Bank National Association | www.usbank.com | 866-932-0462 | P.O. BOX 20005 OWENSBORO, KY 42304-0005 |
866-847-9464 |
| Vantium Capital, Inc. | http://www.acqura.net | 866-660-5804 | 6500 International Parkway Suite 1500 Plano, TX 75093 |
972-444-3356 |
| Verity Credit Union | http://www.veritycu.com | 800-836-8172 | CU Home Mortgage Solutions PO Box 75989 Seattle, WA 98175 |
206-361-5300 |
| Wachovia Mortgage, FSB | www.wachovia.com | 800-922-4684 | 4101 Wiseman Blvd Mailcode TX 1616 San Antonio, TX 78251 |
866-359-7363 |
| Wachovia Bank, NA | www.wachovia.com | 800-922-4684 | 1000 Blue Gentian Road Suite 300 Eagan MN 55121 | 866-359-7363 |
| Wells Fargo Bank, NA | www.wellsfargo.com/homeassist | 800-678-7986 | HAMP Application Documents1000 Blue Gentian Road Suite 300 X9999-01N Eagan MN 55121 Customer Service Correspondence |
866-359-7363 |
| Wescom Central Credit Union | www.wescom.org | 888-493-7266 | 5601 E. La Palma Avenue Anaheim, CA 92807 | 626-535-1357 |
| Wilshire Credit Corporation | https://www.wcc.ml.com | 888-502-0100 | PO Box 8517 Portland, OR 97207-8517 |
888-917-1050 |
| Yadkin Valley Bank | www.yadkinvalleybank.com | 336-258-6252 | PO Box 96 Pfafftown, NC 27040 |
336-922-9896 |














My loan is serviced by Bank of America /Wells Fargo. Originally, it was a Country Wide product. I am, however, now informed that it is a Deutsche Bank product. We are told that they do not participate in HAMP and I don’t know when the acquired the loan? They will not agree to a modification that reduces the principal and/or reduces the monthly note. Sometime last year they lowered the interest rate, however, it raised the monthly note given that they rapped the outstanding to the back of the loan. What can be done and what has been your experience in this regard?
Thank you.
Hi Joseph,
I completely understand your frustration with the issues regarding your loan modification request. Many of those securitized loans don’t allow certain types of term changes. I have seen modifications done on some of these loans that the borrower was told nothing could be done because of the investor. I would say to be really sure escalate your case to the office of the CEO of Bank of America see if you can get more information on your investor and other types of workouts they allow, maybe a term extension? New changes will be coming down the wire in Jan but I do know that’s still 5 months away.
I hope that helps. Keep the faith – Never give up.
It is not because things are difficult
that we do not dare.
It is because we do not dare
that they are difficult.
~ Seneca ~
Expect ONLY Miracles and Question Authority,
Anna Cuevas
#1 Bestselling author Save Your Home without losing your mind or your money
Hi!
First off I am so happy to have stumbled on your page. I hope you can give me some advice, my loan is serviced PNC i was in the middle of a modification process with them and everything seemed to be going good, till i called one day and they told me that they could no longer speak to me and that I had to speak to their lawyer. I have yet to be given a reason and the lawyer has no reason whats going on other than I was “denied”. Is there anything that can be done? Thank-you!!!
Hi!
I am sorry to hear about this strange situation. I would put a detailed request in to their executive offices addressed to the President of PNC requesting the specific reason you were denied and asking for an escalation and appeal, cc your governor and also put in a complaint to Help With My Bank
“if you have faith as small as a mustard seed, you can say to this mountain, ‘Move from here to there,’ and it will move. Nothing will be impossible for you.”
Expect ONLY Miracles and Question Authority,
Anna Cuevas
America’s Loan Modification Guru
#1 Bestselling Author of Save Your Home